RETURN AND REFUND POLICY

Refund and Return Policy for Comolado.com:

At comolado.com, we strive to provide our customers with high-quality products and excellent customer service. We understand that sometimes issues may arise with your purchases, and we want to ensure a hassle-free experience in case you need to request a refund or return. Please read the following policy carefully:

1. Refund Policy:

1.1. Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer support team within 7 days of receiving the item. We will arrange for a replacement or provide a full refund, including any shipping charges incurred.

1.2. Non-Compatibility:

If you ordered a product that is not compatible with your laptop model, please notify us within 7 days of receiving the item. We will provide you with instructions on how to return the product, and upon receipt, we will issue a full refund excluding any shipping charges.

2. Return Policy:

2.1. General Returns:

If you wish to return a product for reasons other than damage, defect, or non-compatibility, you must contact our customer support team within 7 days of receiving the item. The product must be unused, undamaged, and in its original packaging. You will be responsible for the return shipping costs.

2.2. Refund Processing:

Once we receive and inspect the returned item, we will process the refund within 5 business days. The refund will be issued using the original payment method unless otherwise agreed upon.

3. Conditions for Refunds and Returns:

3.1. Original Packaging:

All returned products must be in their original packaging with all accessories and documentation included.

3.2. Inspection:

Refunds and returns are subject to inspection. We reserve the right to refuse refunds or returns if the product is damaged due to misuse, negligence, or mishandling by the customer.

3.3. Return Shipping:

For general returns, the customer is responsible for the return shipping costs, unless the return is due to damage, defect, or non-compatibility, in which case we will provide a prepaid shipping label.

4. How to Request a Refund or Return:

4.1. Contact our customer support team:

To initiate a refund or return, please contact our customer support team via email at support@comolado.com or through our contact form on the website.

4.2. Provide relevant details:

Provide your order details, reason for the refund or return, and any relevant information or images related to the issue.

4.3. Wait for further instructions:

Wait for our customer support team to provide you with further instructions and return shipping details, if applicable.