Return Authorization Number

Return Merchandise Authorization(RMA) Procedure

  1. 1After receiving the products from us, please keep the package properly. It is because they are all necessary to provide if you return defective product(s) in the future.
  2. 2Submit a request form or email our customer service department for a RMA number. It would be appreciated if you can provide your name, email address, phone and invoice. We will issue a RMA number to you by email.
  3. 3Repack the original package with everything received. Missing of any original components may incur a refusal of exchange or refund from us.
  4. 4Please write the RMA number clearly on the outside of package and send it back to us. We will not be responsible for any consequence caused if customers do not mark the RMA as requested. Please note that you should be responsible for the loss of shipment. You can insure the package to reduce potential loss that you may suffer.

 

Click here Merchandise Authorization(RMA) Request we will respond to your message by e-mail.

If you require urgent assistance or need information on our whereabouts, please feel free to reach out to us. Our support team is always ready to provide prompt assistance and help you out in no time.

Order Service: order@shop-keyboards.co.uk 

Customer Service: support@shop-keyboards.co.uk 

Returns and RMA requests: returns@shop-keyboards.co.uk 

Invoice and Billing: billing@shop-keyboards.co.uk 

Customer feedback: feedback@shop-keyboards.co.uk 

Website suggestion: webmaster@shop-keyboards.co.uk 

Other information: info@shop-keyboards.co.uk (Monday to Friday: 9:00 a.m. to 6:00 p.m. and Saturday 9:00 a.m. to 3:00 p.m.) 

Disclaimer:
The keyboards sold by our company are replacements, which can be used with certain products of computer manufacturers. Any referenced product names or trademarks of such companies is merely for the purpose of identifying the match between our keyboards and their machines. Our company and this website are not affiliated with, authorized by, licensed by, distributed by these original computer manufacturers, nor are these products (replacement) in our website manufactured by or sold with the authorization of any of such manufacturers.