Shipping & Delivery

Order processing time

Orders are picked, inspected and packed before dispatch. Handling time from a confirmed order to handover to the carrier is within 48 hours, and always within 96 hours. Orders placed at weekends or on Chinese public holidays begin processing the next working day.

If an item turns out to be unavailable or fails its final inspection, we contact you before dispatching the rest of the order and either hold the parcel briefly, ship the balance, or refund the unavailable item.

Shipping service

We use one standard shipping service. There is no express upgrade at checkout. Your parcel is carried by a cross-border e-commerce network such as YunExpress or 4PX, or by the national postal channel of the destination country.

The 7–14 business day figure is the total time from order to delivery, including handling. It is an estimate, not a guarantee: actual transit depends on destination, customs clearance and carrier conditions. We do not offer same-day or next-day delivery.

Shipping cost

The exact fee for your address is calculated at checkout before you confirm. We do not ship to every country: destinations we cannot serve are rejected at checkout and on the country list on the contact page enquiries.

Tracking

• You receive the tracking number by email once the parcel leaves our warehouse; it can take up to 48 hours to show its first movement.
• Cross-border parcels are often handed from the origin carrier to a domestic carrier, so the number may show as two linked legs.
• If tracking has not updated for 10 business days after dispatch, contact us and we will open a trace with the carrier.
• Check the delivery address before confirming your order. Once dispatched the address usually cannot be changed; if you spot a mistake, contact us immediately and we will ask the carrier whether a correction is possible.

Customs, duties, taxes and VAT

• Orders are shipped from China. Import duties, VAT, GST, sales tax, customs handling fees and any other charges levied by your country are the customer's responsibility and are not included in the product price or the shipping fee charged at checkout.
• These charges are set by your customs authority and are outside our control. We cannot predict the amount, and we will not mark a parcel as a gift or under-declare its value.
• Where a carrier collects payment on our behalf, you may be asked to pay before delivery. Unpaid charges delay clearance, and if a shipment is refused for that reason, costs already incurred — outbound shipping, return shipping and customs charges — may be deducted from any refund.
• Please check your national import rules before ordering, especially for lithium batteries or other restricted components.

Undeliverable parcels and lost in transit

• If delivery fails because of an incorrect address, an unavailable recipient, an uncollected parcel or refused customs charges, the parcel is usually returned to us or destroyed by the carrier.
• Where the parcel comes back, we contact you on arrival and can reship it once you cover the new shipping cost, or refund the part price less the original shipping cost. Where the carrier does not return it, we cannot refund the goods.
• If tracking shows no movement for an extended period, contact us and we will open a formal claim. If the carrier confirms the parcel is lost, we either reship the same part at our cost or refund you in full, including the shipping fee.
• Carrier investigations usually take 10 to 30 business days.
• If tracking shows the parcel delivered but you cannot find it, check with neighbours, building reception and the local delivery office first. We will help raise the issue with the carrier, but a delivered scan limits what the carrier will reimburse.