Contact Us
Questions about compatibility, an existing order, shipping or a warranty claim? Contact us directly — a real person reads every message.
Contact details
- sale@comolado.com — the best route for order questions, compatibility checks, warranty and return claims, and anything that needs photos or documents attached.
- +8613952559994 — fastest for short questions and quick compatibility checks. Please include your laptop model number in the first message.
- Contact person
- Ren
- Company
- COMOLADO is the trading brand of 高邮新汉科信息科技有限公司 (Gaoyou Xin Hanke Information Technology Co., Ltd.). Registered business address: [REGISTERED BUSINESS ADDRESS].
- Languages
- We reply in English. [ADDITIONAL LANGUAGES — e.g. Chinese, to be confirmed].
Business hours
The hours below are placeholders. The store owner must confirm the actual working hours and time zone before launch.
| Day | Hours (placeholder) |
|---|---|
| Monday to Friday | [MONDAY–FRIDAY HOURS — e.g. 09:00–18:00] |
| Saturday | [SATURDAY HOURS — e.g. 09:00–13:00, or closed] |
| Sunday | [SUNDAY HOURS — e.g. closed] |
| Chinese public holidays | Closed; messages are answered on the next working day. |
Time zone: [BUSINESS TIME ZONE — e.g. GMT+8, China Standard Time]. Messages sent outside working hours are answered in the order they arrive.
Response time
- We aim to reply to emails within [EMAIL RESPONSE TIME — 1 to 2 business days].
- WhatsApp messages during working hours are usually answered the same working day.
- Compatibility checks take longer than simple questions, because we verify your model against the part numbers we hold. Sending your exact model number and a clear photo of the original part in the first message speeds this up considerably.
- Order and tracking questions: include your order number so we can look it up straight away.
- Support is provided by email and messaging only. We do not offer telephone support or live chat at this stage.
Before you write: what to include
| Your question | Please include |
|---|---|
| Which part fits my laptop? | Your exact laptop model number, the layout (US, UK, other), and whether your original keyboard is backlit. A photo of the original part, front and back, helps most. |
| Where is my order? | Your order number and the email address used at checkout. |
| A part arrived faulty | Order number, the fault in one or two sentences, and photos or a short video showing it. See the Warranty policy. |
| I need to return something | Order number, the reason, and photos of the part and its packaging. See Returns & refunds. |
| Shipping and customs | Destination country and postcode, and the service you selected. See Shipping & delivery. |
| Bulk or reseller enquiry | Model numbers, quantities, and the destination country. |
Message and quote form
A message and quote request form is available on the product pages. Use it to ask about a specific part: choose the product you are looking at, enter your laptop model and part number, and add any detail you think matters. The form sends your enquiry straight to us, so you do not need to copy the product details into an email. Every product page shows the form for that item.
Support we do and do not provide
- We do provide: compatibility confirmation before you order, help identifying a part from photos, order and tracking updates, and warranty or return handling.
- We do not provide: installation manuals, installation videos or video guides, and we do not supply them on request.
- For parts bonded or riveted into place — some keyboards, touchpads and palmrest assemblies — we recommend a qualified repair technician if you are not experienced with that specific model.
Questions?
Email sale@comolado.com or message WhatsApp +8613952559994 — both reach us directly from this page. You can also read the Warranty policy, Returns & refunds, Shipping & delivery, Privacy policy and Terms of Service before you order.