Terms of Service

1. Who we are and what we sell

COMOLADO supplies aftermarket laptop replacement parts and accessories — principally keyboards, touchpads and related internal components. We are an independent supplier, not affiliated with, authorised by or endorsed by any laptop manufacturer. Manufacturer names, model numbers and part numbers are used only to describe compatibility and remain the property of their owners.

Product images are representative: colour shade, keycap printing, cable length and connector placement can vary between batches, and minor cosmetic differences are not a defect.

2. Order acceptance

• An order confirmation acknowledges that we received your order; it is not acceptance of it.
• A contract is formed only when we dispatch the goods, or when we expressly confirm acceptance in writing, whichever happens first.
• We may decline or cancel an order before dispatch — for example where an item is out of stock, the address cannot be served, the price contained an obvious error, we suspect fraud, or the order appears to breach import restrictions. If we cancel before dispatch, we refund any amount already paid.
• Cancellations requested after dispatch are handled as returns under the Returns & refunds policy; the parcel is then the customer's responsibility.

3. Pricing and errors

• Prices are shown in the currency displayed at checkout and exclude import duties, taxes and customs charges, which are the customer's responsibility — see Shipping & delivery.
• Prices and availability may change without notice; the price that applies is the one displayed when the order is placed.
• Where an obvious price, description or compatibility error affects your order, we may cancel it and refund any amount paid, or ask whether you wish to proceed at the corrected price.

4. Account responsibilities

• You are responsible for the accuracy of the information you give us: name, email address, delivery address, telephone number and customs information.
• If you create an account, keep your password confidential and tell us promptly if you believe it has been used without your permission.
• You must be legally able to enter into a contract in your jurisdiction and to import the goods you order.
• Do not use this site to place fraudulent orders, to scrape catalogue data, to interfere with its operation, or to resell goods as manufacturer-original.
• We may suspend or close an account that breaches these terms.

5. Compatibility and installation

Compatibility information is provided in good faith and is based on the model numbers and part numbers recorded for each listing. You are responsible for confirming that the part you order matches your machine before ordering. If you are unsure, ask us to confirm by email first — we offer compatibility confirmation and email support, and we do not provide installation manuals or video guides.

Parts are supplied for fitting by someone with suitable repair experience. Damage caused during installation, to the part or to the laptop, is not covered by the warranty.

6. Intellectual property

The content of this storefront — its text, layout, product photography, catalogue structure and code — belongs to COMOLADO or its licensors and may not be copied, republished or used commercially without our written permission. Third-party trademarks, brand names, model numbers and part numbers remain the property of their respective owners and are referenced only to identify compatible machines.

7. Warranty, returns and liability

• Warranty cover is set out in the Warranty policy; returns and refunds in Returns & refunds. Those policies form part of these terms.
• Our liability for any order is limited to the amount you paid for the goods in that order, including the shipping fee.
• We are not liable for indirect or consequential losses, including lost profits, lost business, loss of data, or the cost of third-party repair of a device.
• We are not liable for delays or failures caused by events outside our reasonable control, including customs action, carrier disruption, strikes, natural events or import restrictions.
• Nothing here excludes or limits liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence.
• Where mandatory consumer law in your country gives you rights stronger than these terms, those rights prevail.

8. Governing law and jurisdiction

These terms and any dispute arising from them are governed by the laws of the People's Republic of China, where our company 高邮新汉科信息科技有限公司 (Gaoyou Xin Hanke Information Technology Co., Ltd.) is established. The courts covering the company's registered place of business in China have exclusive jurisdiction, except where mandatory consumer protection law in your country of residence gives you the right to bring proceedings locally. Before starting formal proceedings, contact us at sale@comolado.com so we can try to resolve the matter directly.

9. Changes to these terms

We may update these terms to reflect changes in our services, our supply chain or the law. The version that applies to your order is the one published when you placed it; material changes will appear here with a new effective date.