Privacy Policy
This policy explains what personal data COMOLADO collects, why, how long we keep it, who else may process it, and how to ask for a copy or deletion of your data.
COMOLADO is a trading brand of 高邮新汉科信息科技有限公司 (Gaoyou Xin Hanke Information Technology Co., Ltd.), the data controller for the information described here. This storefront currently runs on a local test network and is not yet public; this policy describes how the live store will handle data and will be reviewed before launch. Privacy contact: sale@comolado.com.
What we collect
| Category | Examples | Why we need it |
|---|---|---|
| Order data | Order number, items ordered, prices, currency, status and history. | To process, fulfil and support your order, and to keep accounting records. |
| Contact details | Name, email address, telephone number, WhatsApp number if you contact us there. | To confirm your order, answer questions, send tracking updates and handle claims. |
| Delivery address | Recipient name, street address, city, region, postcode, country. | To ship your parcel and complete customs documentation. |
| Message content | Compatibility enquiries, and photographs or video you send to support a claim. | To identify the correct part and assess warranty or return claims. |
| Technical and usage data | IP address, browser type, pages visited, approximate location from IP. | To keep the site working and secure, and to see which products are useful. |
| Cookies and local storage | Session cookie, cart contents, language and currency preference. | To keep you signed in and keep your cart and preferences between visits. |
We do not store full payment card numbers on this site. Card data is handled by the payment provider used at checkout; online payment is not live yet.
Why we process it
- To perform the contract with you: taking, packing, shipping and invoicing your order.
- To support you: compatibility confirmation, warranty assessment and returns handling.
- For legitimate interests: preventing fraud, keeping claim records, and improving the catalogue.
- To comply with legal obligations, including tax and customs requirements.
- With your consent, where you have opted in to marketing. You can withdraw consent at any time.
How long we keep it
| Data | Retention |
|---|---|
| Account and order records | [ORDER RECORD RETENTION — e.g. 5 years] after the last order, or longer where tax law requires it. |
| Shipping and customs data | As long as carriers and customs require, typically [SHIPPING DATA RETENTION — 12 to 24 months]. |
| Support messages, photos and video | [SUPPORT RECORD RETENTION — e.g. 24 months] after the case is closed, then deleted. |
| Cart and session cookies | Until your session ends, or for the life of the cart if you return to it. |
| Marketing consent records | Until you unsubscribe, plus a short period to record that you did. |
These retention periods are placeholders for the owner to confirm with a qualified adviser.
Who else may see your data
- Shipping and logistics carriers — the name, address, telephone number and contents declaration needed to deliver your parcel and clear customs.
- Payment providers — the order amount, billing details and contact information needed to take payment and process refunds. To be named before payment goes live.
- Hosting, email and messaging providers — infrastructure that stores the storefront and delivers our emails.
- Customs and tax authorities — where a shipment or sale requires a declaration.
- Professional advisers — accountants or legal advisers, where necessary.
We do not sell your personal data. Because we ship worldwide from China, some processing may take place outside your country, including in China; where required we use contractual safeguards.
Your rights
Where applicable under local law — for example GDPR-style rules in the EEA or United Kingdom, or CCPA/CPRA-style rules in California — you may have the right to:
- Access the personal data we hold about you and receive a copy.
- Correct inaccurate or incomplete data.
- Delete your data, subject to records we must keep for tax or legal reasons.
- Portability — receive your data in a structured, machine-readable format.
- Object to or restrict certain processing, including direct marketing.
- Withdraw consent at any time where processing is based on consent.
- Complain to your local data protection authority.
These rights are not absolute and vary by jurisdiction; we will explain any limitation that applies.
Cookies, security and children
- We use essential cookies and local storage to keep your basket, session and preferences working. Analytics or advertising cookies, if introduced, will be described here and set only where local law requires consent first.
- Data is transmitted over encrypted connections and access is limited to the people who need it. We keep records to the minimum needed and delete them on the schedule above.
- This store is not directed at children, and we do not knowingly collect their data. If you believe a child has sent us data, contact us and we will delete it.
Requesting access or deletion
- Email sale@comolado.com with the subject "Data request", stating whether you want access, correction, deletion, portability or an objection to processing.
- Include the email address or order number linked to the data, so we can locate it.
- We may ask for information to confirm your identity, so nobody else's data is released.
- We aim to respond within [DATA REQUEST RESPONSE TIME — 30 days].
- Deletion does not cancel an open order, or remove records we must keep for tax or legal reasons.
Questions?
For any privacy question, or to request a copy or deletion of your data, email sale@comolado.com, message WhatsApp +8613952559994, or use the contact page.