Returns & Refunds

Return window

You may request a return within [RETURN WINDOW — 30 days] from the date of delivery, which starts when the carrier records delivery, not when the order was placed. Requests made after the window has closed cannot be accepted as returns; if the part is faulty, the warranty policy may still apply.

Always contact us before sending anything back; returns that arrive without prior authorisation cannot be matched to an order and may be refused.

Condition requirements

• The part must be unused and unfitted, or — if faulty — returned in the condition in which it arrived.
• It must be complete: the part itself, any screws, brackets, cables, keycaps or protective film supplied with it, and the original anti-static bag where possible.
• It must be packed to survive transit. A part returned loose in an envelope and damaged on the way back cannot be refunded.
• Include the returns reference we give you on or inside the parcel so we can identify it.
• Do not return a different item than the one we shipped. Serial numbers, labels and photographs are recorded against each order.

Compatibility mistakes: whose fault is it?

This is the most common reason a laptop part comes back, so we establish first whether the part we sent matched the model you searched for.

If you are unsure which case applies, send us your laptop model number and photos of the part you received alongside the original, and we will confirm what happened before a return is arranged.

Non-returnable items

• Installed or adhesive-mounted parts. Keyboards, touchpads and palmrest assemblies that are bonded, glued or riveted into place cannot be returned once fitted: removal destroys the adhesive layer or mounting clips, and the part cannot be resold.
• Custom and special-order items. Parts ordered specially for your model, non-standard layouts, and bulk or wholesale orders are non-returnable unless they are faulty or we shipped the wrong item.
• Parts damaged by fitting. Cracked housings, snapped clips, creased or torn ribbon cables, and bent connectors caused during installation.
• Items returned after the window or without prior authorisation.

How to return an item (RMA steps)

• Contact us first. Email sale@comolado.com with your order number, the part, the reason for the return, and photos of the part and its packaging.
• Receive your RMA reference. If the return is accepted we reply with a returns reference, the return address and — where we are paying — a prepaid label or postage instructions. Returns sent without this reference cannot be processed.
• Pack and send. Repack the part securely in its anti-static bag with rigid protection, write the reference on the outside, and send it with a trackable service. Keep the tracking number.
• Inspection. We check the part against your order, the batch label and your photographs.
• Resolution. We ship the replacement or issue the refund and confirm it by email.

Refunds: method and timing

• Refunds are issued to the original payment method used for the order. We cannot refund to a different card, account or person.
• Online payment is not live yet. Once it is, refunds will be returned to the original payment method through the payment provider used at checkout.
• Refund value is the price paid for the returned part. Outbound shipping is refunded when the return is our error, and not when the part is correct and the return is voluntary.
• Timing: we issue the refund within [REFUND PROCESSING TIME — 5 business days] of approving it, or of the returned part passing inspection. Your bank may take longer to post the credit.
• Import duties, taxes and customs charges paid to your local authority are not refundable by us.